Customer Experience Business Analyst

1. Data Processing & Modeling Support — Compile and clean large datasets; support the development and maintenance of data models aligned with business needs. Ensure data accuracy and usability for analysis.
2. Cross-Functional Collaboration — Partner with Business, Operations, and Product teams to understand key challenges, frame analytical questions, and translate business problems into measurable hypotheses.
3. Analytical Methods & Experimentation — Support the design and implementation of analytical methods such as A/B testing; assist in evaluating model performance and interpreting experimental results to generate actionable insights.
4. Insight Generation & Reporting — Conduct routine and ad-hoc analyses of operational performance; track market and industry trends to identify patterns and opportunities. Deliver clear, visually-driven reports and dashboards to communicate findings to stakeholders.

1. Impactful Analytics Contributions: Play a meaningful role in shaping customer and operational strategies by turning data into insights that drive real business outcomes.
2. Technological Innovation: Contribute to the ongoing advancement of technologies and tools like data development, Gen AI, systems and process improvements.
3. Fast-paced and Multi-cultural Collaboration: Engage with stakeholders across diverse teams within the company, apply expertise, learn from unforeseen results, investigate root causes, and refine user experiences.
4. Multicultural working environment.