Sabah Ijaz
ADCB, Customer Service Officer (Portfolio Management Unit)
Job Type
On the job
Location
United Arab Emirates, Dubai
Chat
Personal Advantage
I have been in the customer service role, the industries being banking and professional, it has been a learning through out. Banking it self is a wide place within itself, i had to take a career break, for family reasons and now i am ready to start work full-time again. Taking about my professional experiences as a customer service executive in the banking industry was great learning to dealing with all type of customers face to face and on the phone. i have learned, that the customer is right, shold be built in my mind, but by the company guide lines. Problem solving is one of my key works. it all depends on having hand to hand knowledge of the company policies so we have great line of satisfied customers.
Job Preference
No Preference yet
Experience
Customer Service Officer (Portfolio Management Unit)
2013-01 - 2015-12
ADCB Executive
Content
 Provide the team with a vision of the project objectives and motivate/inspire team members.  Handling cross sell activity, including Balance transfers, payment plans, cash on card, auto insurances, Home insurance, personal insurance.  Assisted selling of credit card facilities to customers by problem solving and collaboration.  Handling customer queries through sophisticated system with productive solutions.  Initiate sub-groups/sub-teams as appropriate to resolve issues and perform tasks in parallel.  Work with functional managers and the team sponsor to obtain necessary resources tosupport the team's requirements while escalating issues which cannot be resolved.  Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance.
Education
Commerce · College
1996-01-06 - 1998-12-31
Pakistan Education Academy
Popular members
Ranjan Wewala
This is Ranjan Wewala, a B.Sc. Engineer with Post Graduate qualifications having 23 years of overall experience including 10 years of Gulf Experience. I have good functional experience in the hotel industry as an Executive Housekeeper. My typical Job Responsibilities include: • Working under pressure and maintaining a calm attitude when required. • Accommodating different nationalities, religions, backgrounds, and beliefs. • Provide support to positions both above and below. • Cash handling and accurate recording of financial reports both opening and closing. • Completion of the required checklist to a high standard. • Work safely and in a manner that is mindful of the environment. • Assist and support colleagues in daily duties. • Work to achieve goals and targets set by the Housekeeping Director. • Report any equipment failures to the correct departments. • Maintain cleanliness around the restaurant, hostess desk, and lobby areas. • Finalize and record the financial reporting duties with accurate figures sending them promptly to senior management. • Reassure the guest’s satisfaction upon their departure. A major part of my career is working at Araliya Resort & Spa, Unawatuna in Sri Lanka, and spent in the Gulf, in Saudi Arabia and Qatar and I am good at handling a team of workers and extracting efficient work from them. With all my experiences gained through all these years, I am sure I can provide a good service with high levels of safety and efficiency.
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