1. Understand the handover of the previous shift and handle it. 2. Be familiar with the reservation information, understand the guest's situation, especially remember the names of the VIPs and regulars who will come to the store, understand all the activities of the hotel and understand the information of important guests. 3. Be familiar with the hotel's policies on room sales, sell rooms to the guests in the store, and strive for the best economic benefits. 4. Provide long-distance telephone, telex, fax, photocopying, typing and other secretarial services to guests. 5. Grasp the information inside and outside the hotel and provide accurate information service. 6. Ensure that guests' luggage and belongings are always kept in a safe place. 7. Provide professional, friendly, efficient and enthusiastic morning call service for guests.